Call comes in while you're on the job
You're on a roof, under a sink, or talking to another customer. Relay detects the missed call the moment it happens.
For plumbing shops in Kelowna, Vancouver & Calgary
The job goes to whoever responds first. Relay makes sure that's you.
When a call goes unanswered, Relay texts back within seconds, finds out what they need, and books the appointment before they call someone else.
Missed call
Hey, it's Apex Plumbing - sorry we just missed you! This is
our text assistant. What can we help you with?
Drain in my kitchen sink is completely blocked
Sorry to hear that! We've got openings tomorrow - I can do a
9-11 AM or 1-3 PM arrival window. Which works for you?
9-11 AM works
Booked for tomorrow, 9-11 AM
The cost of missing calls
Every minute you don't respond, the job gets closer to your competitor's calendar.
21x
more likely to qualify a lead when you respond within 5
minutes vs. 30 minutes
78%
of customers buy from the first business to respond. Not the
lowest price, not the best reviews
<2 min
average time for Relay to respond, qualify, and book while you
stay on the job
The math
What does one missed call cost a plumbing shop?
A blocked drain. A failed water heater. A burst pipe at 9pm. When that call hits voicemail, the homeowner doesn't wait, they dial the next plumber on the list.
Relay catches those calls and books them while you're on a job. If it saves even one job a month, it has already paid for itself, and most shops your size are missing a lot more than one.
Launch client math
Value of one plumbing job
$300–$3,000
Jobs Relay catches / month
2–4
Relay, launch rate / month
$497
Typical return
5–20x
Estimate based on average job values for multi-tech plumbing shops. Your real numbers depend on your call volume, which we walk through on the free call.
How it works
Simple. Automatic. Done.
Set up once. Relay handles every missed call from there.
Relay texts them back within seconds
A text goes out instantly. Relay finds out what they need and offers available times to book.
Appointment lands in your calendar
The customer books directly. You get a notification. No calls to return, no leads to chase down.
Custom lead qualification
It asks the questions you'd ask.
Relay doesn't just text back. We set it up with the exact questions that matter to your trade, so every lead arrives already qualified.
-
Questions tailored to your business
Emergency or not? Residential or commercial? Insurance claim? You tell us what you need to know, and Relay asks it naturally, in plain conversation.
-
The must-haves before it books
Mark the answers you can't take a job without, like service address or job type, and Relay won't put anything on your calendar until it has them.
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A clean summary, every time
The issue, how urgent it is, and your custom details arrive organized and ready, so you walk into every job already knowing the story.
New qualified lead
Urgent
- Name
- Sarah M.
- Issue
- Kitchen sink fully blocked, water backing up
- Service type
- Drain cleaning
- Property
- Residential
- Existing customer
- No
Booked for tomorrow, 9-11 AM
What you get
Everything set up. Nothing to manage.
Relay is a done-for-you service. We handle setup, configuration, and ongoing management. You just take the jobs.
Calendar integration
Connects to your existing calendar. Appointments flow in automatically.
24/7 coverage
Evenings, weekends, holidays: Relay never sleeps, never takes a sick day, never misses a call.
Full setup included
We configure everything. You test it, approve it, and go live. No technical work on your end.
Launch offer · 7 spots
Plumbing Launch Client
We're onboarding the first 7 plumbing shops in BC and Alberta as Launch Clients. You get the lowest rate we will ever offer, locked for as long as you stay, and you don't pay a cent until Relay actually books you a job.
- $497/month, locked for life Our standard rate will be $800–1,200. Launch clients keep $497 for good.
- No setup fee Full done-for-you setup at no charge (normally $500–1,500).
- 30-day performance guarantee If Relay doesn't book you a job in your first 30 days, that month is free.
- Cancel anytime No contracts. Stay because it pays for itself, not because you're locked in.
Limited to the first 7 shops in Kelowna,
Vancouver & Calgary.
In return, once Relay lands you a job we'll ask for a short testimonial and an intro to one other plumber. That's it. We only win when you see results.
See it for yourself
Try the demo and watch Relay win the job.
This is the exact conversation a customer has after a missed call. Pick a scenario, text your replies, and watch Relay qualify the job and book it from the calendar - right here in your browser, no phone call needed.
FAQ
Questions, answered.
Everything you need to know before your free call.
What happens when I miss a call?
The moment a call goes unanswered, Relay sends a text from your business number within seconds. It finds out what the caller needs, asks your qualifying questions, and offers times from your calendar to book the job. You get the booking and a summary without lifting a finger.
Will my customers know they're texting an automated system?
The conversation is natural and sounds like your office. It greets people by your business name and replies the way a helpful front-desk person would. The goal is a fast, friendly response that gets them booked, not a clunky robot script.
What questions does Relay ask my customers?
Whatever you need it to. We configure Relay with the exact details that matter to your trade: job type, residential vs. commercial, whether it's an emergency, insurance info, and more. You can also mark certain answers as required, so Relay won't book until it has them. See custom lead qualification above.
Can Relay answer questions about my business?
Yes. Relay answers the everyday questions a front desk gets - your hours, pricing, payment methods, licensing, and anything else you tell us during setup. If a caller asks something you haven't given it an answer for, Relay never guesses - it offers to have someone follow up.
What if a conversation is too complex for Relay?
Relay knows its limits. When a request falls outside what it can handle, it captures the details and flags the lead for you to follow up, so nothing slips through. You're always in control of the jobs you take.
Do I need a new phone number or hardware?
No new hardware, and no new number to hand out. Relay works alongside your existing business line, and we handle the technical setup so missed calls are texted back automatically.
What calendar does Relay book into?
Relay connects to your Google Calendar and books appointments straight into it, using your real availability. The job shows up where you already look, with no separate app to check.
How long does setup take, and what does it cost?
Relay is fully done-for-you: we configure everything, you test it and approve it, then go live, usually fast, with no technical work on your end. Right now we're onboarding our first 7 plumbing shops in BC and Alberta as Launch Clients at $497/month locked for life, with no setup fee and a 30-day guarantee: if Relay doesn't book you a job in the first month, that month is free. The best next step is a quick free call to confirm it's a fit.
Stop losing jobs to missed calls.
Book a free call. We'll walk through your setup, show you how Relay works, and get you live fast.